FAQ

Is Pure Basics sustainable?

Yes, we hold sustainability in high regard. Our clothing is produced with respect for both people, the environment and animal welfare. We choose to only use sustainable materials and fair production methods, so that you can enjoy your Pure Basics items with peace of mind, knowing that they have been produced in a responsible manner.

Where can I find Pure Basics?

Currently, you can find our products in various physical points of sale. Feel free to contact us for more information about the closest store to you. We are also working on the launch of our own webshop, where you will soon be able to discover and order the entire collection. Keep a close eye on our social media channels for updates!

What materials does Pure Basics use?

At Pure Basics we choose materials that are both comfortable and sustainable. We use high-quality cotton, upcycled fabrics and other eco-friendly materials. This ensures that our clothing not only feels super soft and comfortable, but also lasts a long time. Quality is essential to us, so that you can wear your garments for a long time and they retain their appearance.

Is Pure Basics suitable for all seasons?

Yes, Pure Basics offers a versatile collection that is suitable for every season. Our items are perfect for combining layers, making them suitable for both summer and winter. With our basics you can mix and match endlessly to create the perfect outfit, no matter the season!

How quickly will my question be answered?

We reply to messages and emails in order of receipt and respond quickly. We usually respond within 24 hours of receiving a message or email.

Can I change my delivery address after I place my order?

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it is only possible to process address changes. If you notice an error, please email us as soon as possible with your name and order number so we can correct your package before it ships.

There is no guarantee that the change is still possible, especially once it leaves our warehouse, but we will do our best!

General Shipping Information

Our warehouse processes and ships all orders Monday through Friday (excluding major holidays). Once you place your order, it takes 1-3 days to prepare and delivery time is 5-7 days.


What condition must the products be in to be returned?

All products must be returned in the same condition in which they were received (in their original packaging and unused). Please see the returns page for more information.